Return and Refund Policy

Refunds & Cancellation

Cancellation Policy

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on support@houzaide.com

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

Refund Policy

 If you're not entirely happy with your purchase, we're here to help. Returns of merchandise purchased from this website may be made within 7 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact Consumer Relations at 1800-890-9002 prior to returning your product.

To avoid any additional fees, please include all original packing materials, manuals, and accessories with the product. All merchandise must be returned in its original packaging and in sellable condition. Wearable items must be unworn. 

Typical turnaround time for returns or replacements is 2-4 weeks but may be a bit longer during high volume periods.

Returning Store Purchases

We stand by our products. Each product is created with the highest-quality components and is quality crafted for years of dependable use. We back every product with a warranty. You can refer to your product's instruction booklet for your warranty information.

If you purchased a Houzaide product from a retail store, please return it to the store at which you made the purchase.

Warranty Returns

If you are unable to exchange a product at the original place of purchase and if the1800-890-9002 for assistance. Please make sure to have the model number of the product available.

Refund Timeline 

If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.

For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

INSURANCE

The Company shall provide only transit insurance which shall be valid up to the time of acceptance of delivery of the products only.

SHIPPING, DELIVERY AND RETURNS

Houzaide is working with high-speed logistics to provide the smoothest service we can. Due to unseen circumstances there can be issues that delay the process of shipping which can cause an indefinite delay. Our customer management team will contact you on this basis providing updates.