Return and Refund Policy

Return and Refund Policy

If you're not entirely happy with your purchase, we're here to help. 

Returns of merchandise purchased from this website may be made within 7 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase once the product is received at our warehouse. If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact HOUZAIDE® Consumer Relations at: 1800-890-9002, Email: support@houzaide.com prior to returning your product.  To return an item you ordered from HOUZAIDE.com, initiate the returns using return process on our website, we will provide the pre-paid returns label. HOUZAIDE® cannot be responsible for lost returns. To avoid any additional fees, please include all original packing materials, manuals, and accessories with the product. All merchandise must be returned in its original packaging and in sellable condition. Wearable items must be unworn. Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.